Refund policy

CUSTOMER ACCOUNT

If you have created a customer account, you can manage your orders, request order cancellations (before fulfillment), initiate eligible returns, and track the status of your requests directly from your account.

You can also contact our Customer Service team at contact@stanissed.art if you need any assistance.

RETURNS AND RIGHT OF WITHDRAWAL

Customers located in the European Union have the right to withdraw from their purchase within 14 days of receiving the goods without providing any reason.

Customers may exercise their right of withdrawal through the withdrawal functionality available in their customer account, through links provided in order-related communications or by contacting us at contact@stanissed.art.

After notifying us of the withdrawal, customers have an additional 14 days to return the goods.

Returned items must be sent back in a condition suitable for resale. Customers may inspect and try on products as they would in a physical store; however, any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods may be deducted from the refund.

Customers are responsible for the direct cost of returning the goods unless otherwise required by applicable law.

We recommend contacting us team before returning an item so we can assist with the process and provide return instructions. However, this recommendation does not affect the customer's statutory right of withdrawal.

CANCELLATION

Customers may request to cancel their order at any time before it has been fulfilled. Cancellation requests can be submitted through the cancellation functionality available in their customer account, through links provided in order-related communications where available, or by contacting us at contact@stanissed.art.

Once an order has been fulfilled or shipped, it can no longer be cancelled. In such cases, customers located in the European Union may exercise their statutory right of withdrawal in accordance with the terms set out below.

RETURNS PROCESS

To initiate a return, please contact contact@stanissed.art or use the withdrawal request form available on our website.

If requested, our Customer Service team may provide a Return Number to help us process your return more efficiently. Including the Return Form in your package is recommended but not mandatory.

Please include your order number with the returned goods whenever possible.

Unless otherwise instructed by our Customer Service team, returned goods should be sent to:

STANISSED
ul. Stradomska 7/LU1
31-068 Kraków
Poland

REFUNDS

Once we receive and inspect the returned goods, we will notify you whether the refund has been approved.

For valid withdrawals from a purchase, refunds will be issued using the same payment method used for the original transaction unless otherwise agreed with the customer.

Refunds will be processed no later than 14 days from the date we receive the customer's withdrawal notice. We may withhold reimbursement until we have received the returned goods or until the customer has supplied evidence of having sent back the goods, whichever occurs first.

Original delivery costs will be refunded up to the value of the least expensive standard delivery method offered by us, in accordance with applicable consumer protection laws.

Additional charges resulting from the customer's choice of a delivery method other than the least expensive standard delivery option offered by us will not be refunded.

EXCHANGES

We do not offer direct exchanges.

The fastest way to obtain a different item is to return the original product and place a new order separately once the return has been accepted.

DELIVERY

All orders are shipped from Poland via UPS. Once your order has been dispatched, you will receive a tracking number by email.

Standard shipping rates:

• Poland (UPS Standard): 20 PLN

• Europe (UPS Standard): 25 EUR

Orders for in-stock products are usually prepared for shipment within 3 business days. International delivery times may vary depending on the destination country and local carrier operations.

All prices displayed on our website are in PLN.

For orders shipped outside the European Union, import duties, taxes and customs fees may apply. These charges are determined by local authorities and are the responsibility of the customer.

DAMAGED OR INCORRECT ITEMS

Please inspect your order upon delivery. If you receive a defective, damaged or incorrect item, contact us as soon as possible at contact@stanissed.art so we can assess the issue and provide an appropriate solution.